Contacts

Appointments can be made online through our Website Booking system. You can go to the appointment termincal from the button labeled “Book Now.”

In case of technical difficulties, please call 905-731-6555 or contact [email protected]

Please arrive at your appointment on time. If you are a new patient please arrive at least 10-15 minutes prior to your appointment, you will need to complete and sign Personal health Summary form and consent forms. These forms can be downloaded from our website. (Patient health summary form and consent form attached)

Patient Health Summary Form

Consent to Collect and Release Information

Our clinic does NOT accept rude and offensive behaviors (verbal abuse, violence, threats, harassment, and damaging the property). You will be asked to leave the clinic.

Please wear loose fit clothing (like short sweatpants and a t-shirt) for your treatment. For disabled patients or patients requiring special care, please inform us of your needs before the treatment session.

Your booking time for Acupuncture & TCM treatment is an average range only and is certain to vary in any situation.

Your appointment time is reserved just for you. Late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. If you need to cancel or reschedule your appointment, a 24-hour notice is required. If by chance you have a no-show, you will be charged the price of your appointment. We understand that life happens, so this fee may be waived at the discretion of your practitioner.

We DO NOT direct bill insurance companies for Missed/No Show appointments. A receipt may be issued stating that payment was received for a Missed/No Show appointment only.

Please Note: Not receiving an automated reminder is NOT an acceptable excuse for missing an appointment. These automated reminders should be considered a “bonus” to keep you on track with your schedule and should not be relied upon as your sole method of knowing when your appointment is. Also, It is your responsibility to provide us with a valid email/phone number to receive the reminder.

Our treatment service is not covered by OHIP, however is accepted by most extended health care plans.
Direct billing service set up is under processing, once this processing is completed , we will notify you on our website.

In Ontario, Registered Traditional Chinese Medicine Practitioners and Acupuncturists are classified as Regulated health care providers, along with 27 other health professions, under the Regulated Health Professions Act, 1991 (RHPA). Additionally, they fall under the Traditional Chinese Medicine Act, 2006 (TCM Act), which outlines the specific regulations for this field. The scope of practice for traditional Chinese medicine (TCM) involves assessing disorders within the body’s systems using TCM techniques and administering TCM therapies to promote, maintain, or restore health. The regulatory body overseeing this field is the College of Traditional Chinese Medicine Practitioners and Acupuncturists of Ontario (CTCMPAO).
However, due to the limited scope of practice that confines medical diagnoses, maintaining a medical relationship with a Medical Doctor is essential. If you wish us to communicate or collaborate with your MD, you will need to provide a signed waiver or consent allowing the exchange of medical documents between our clinic and your MD. This entire procedure adheres strictly to the protocols outlined in the Personal Health Information Protection Act (PHIPA).

Ensuring the health and safety of our patients, staff, and their families is our utmost concern. We rigorously adhere to the infection control guidelines set forth by Health Canada and the directives established by Public Health Ontario. Considering the global experience with the COVID-19 pandemic, our practices have become more careful.
Medical masks serve a dual role, acting as both a means of source control and an integral component of personal protective equipment (PPE). This preventive measure plays a crucial role among a collection of strategies employed to collectively curtail the transmission of infections. Notably, our staff consistently don masks during patient interactions within our clinic.
For individuals deemed to be at a higher risk, it is strongly advised to consult your primary care physician prior to scheduling appointments. Furthermore, we encourage you to communicate with us before arranging any appointments. This proactive approach includes completing a designated Triage Questionnaire as follows, which aids in optimizing your experience and care.

Questionnaire-INFECTION PREVENTION AND CONTROL AT GJ